What is a Pallet Delivery?

When will an order be sent via pallet delivery?

Larger, bulkier products, and/or heavier products that exceed 40kg, will usually be dispatched on a pallet. While there is no online tracking currently available for pallet deliveries, once dispatched, you may expect your order to arrive to your specified delivery destination typically within:

• Ireland: 1-3 business days
• UK: 4-7 business days
• UK Double Pallet: 7-14 business days

What do you need to know before placing an order for pallet delivery?

Please note the following conditions before ordering any large or heavy items which may be sent on a pallet:

• Pallet deliveries are a CURBSIDE DELIVERY SERVICE ONLY and, for insurance reasons, the delivery driver CANNOT bring your item inside for you. The driver will deliver the order to the curb outside your home or, in some circumstances, will attempt to bring it to the front door if this is easily accessible to them. Should the front door not be easily accessible then the driver will typically leave it at the most convenient location for you.
• If it is not possible to deliver curbside at your home then you MUST advise us of a more suitable location BEFORE we ship the order to ensure minimal disruption to you, as our customer, and also the driver. If prior notice is not given by you, then the driver may not be able to carry out delivery and you can be subject to any additional charges that occur as a result.
• Upon delivery, circumstances may arise where moffetts and/or forklifts are not available to the driver due to limited availability or space inside the delivery truck. In such rare instances, it may become necessary for the customer to engage in manual handling to offload the parts individually from the pallet. In the event that the customer declines to participate in the offloading process and it leads to a return of the shipment, all expenses associated with the delivery and return will be incurred by the customer.
• In the case where a customer may need to assist the delivery driver with unloading the pallet or where a customer may need to manually unload parts of the product from the pallet or truck, RPM Power is not liable for any injury to the customer or persons assisting with delivery or any damage to the product(s) that may occur as a result.
• Pallets will not be taken away or disposed of by the courier. It is the sole responsibility of the customer to ensure the pallet is disposed of and/or recycled in a proper manner.
• DRIVERS WILL NOT ASSEMBLE THE PRODUCT for you and are not qualified to do so.
• In some instances, it may not be possible for the driver to provide advanced notice of your delivery, albeit under normal circumstances you will receive a call circa 1-2 hours before the delivery arrives.
• Pallet deliveries are shipped via a nationwide pallet network. This network is serviced by a number of different logistic companies, all based throughout the country and each of which delivering into their own specific territories and/or region(s). As such, each delivery company is wholly independent to RPM Power and will have their own individual operating protocols which RPM Power bears no influence over.
• Once an item has left the RPM Power warehouse it CANNOT be cancelled without incurring a cost. This cost will be directly related to how far the order has progressed within the pallet delivery network and a customer who cancels an order after it has left our warehouse will, at minimum, forfeit the original shipping fee charged when placing their order.
• Similarly, should a customer refuse a pallet order upon delivery, a fee will be incurred. This fee will be deducted from the refunded amount issued to the customer once the product has returned to RPM Power in good merchantable condition. This fee will be directly related to the shipping cost associated with the order in question. In addition to this, a service charge may also be deducted from the refunded amount.
• In some circumstances, a customer may also be liable for an additional cost, such as the fee(s) charged by the pallet delivery network to return a pallet of goods to the RPM Power warehouse that has either a) been refused by the customer or b); if the driver has been unsuccessful on more than two occasions in delivering the order as a direct result of customer unavailability at time of delivery, despite having advised the customer with sufficient notice by phone of the impending delivery.
• Please note that in such circumstances, RPM Power will only apply such fees and/or charges that it itself has incurred from the pallet network in the event of a refused/undeliverable order.
• In the event that you notice damage to any aspect of the product and/or it’s packaging on receipt of the pallet, then you MUST advise the driver of same, BOTH verbally and by having the driver note this on BOTH COPIES of the original delivery docket which you will be signing on receipt of the order. Following which you must ALSO advise RPM Power of any such damage within 24 hours of receiving the goods.
• If instructed by the customer, in written or verbal form, pallets can delivered while the consignee is absent. Should the customer approve for a pallet to be delivered while they are not at home, both RPM Power and/or the Pallet Network disclaim liability for any damages that may occur when pallets are left unattended by the customer.

If you require additional information about your pallet delivery please call us directly on +353 504 23969 and we will assist you accordingly. Alternatively you may also open a support ticket and we’ll get back to you at our earliest opportunity.