If your parcel has been delivered to a ParcelShop or collection point, it is likely because the delivery was attempted and no one was available at the time. Here's what you need to do next:
Steps to Retrieve Your Parcel:
Check for a Delivery Card: The driver should have left a card with details on the next steps and where to collect your parcel.
Track Your Parcel: Use the tracking system to check updates and find the exact location where your parcel is being safely stored. Your tracking number would have been sent to you via email, so please check your inbox. If you do not see it there, check your spam or junk folder.
Bring Identification: When collecting your parcel, you must have your tracking number and a valid ID with you.
If Your Parcel Has Been Returned to Us:
If your parcel has been stored at the ParcelShop for too long and returned to us, please open a support ticket and contact us for assistance: Submit a Ticket
We’re here to help ensure you receive your order as smoothly as possible!
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